Common queries answered

Frequently asked Questions

Orders placed can take up to 5 business days.

Refunds on items eligible for returns are accepted within 30 days of receipt. Items must be returned unopened/unused, in their original packaging. Any items that are damaged when we receive them are not eligible for a refund. If a returned item is open or used, any refund shall be at RONNEFELDT WORLD OF TEA discretion according to RONNEFELDT WORLD OF TEA terms for the refund.

If the product hasn’t been shipped  – then we can happily change the delivery address.

Please email us at onlineorders@ronnefeldtworldoftea.com

Alternatively you can call us Mon – Fri on +447480231087 between the hours of 9.30am – 5pm GMT time.

Once your order has been processed and packed – you will receive an email with the shipping details including the tracking details of your order.

Please email us at onlineorders@ronnefeldtworldoftea.com

Alternatively you can call us Mon – Fri on +447480231087 between the hours of 9.30am – 5pm GMT time.

If you’ve entered an incorrect shipping address please email us at onlineorders@ronnefeldtworldoftea.com

Alternatively you can call us Mon – Fri on +447480231087 between the hours of 9.30am – 5pm GMT time.

We ship to the United Kingdom.

If you are outside these countries please email us at onlineorders@ronnefeldtworldoftea.com for further information.

Your order will be delivered in one package.

If an item suddenly becomes unavailable – we will refund you the cost of that item.

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