Customer Help
Our professional team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders placed can take up to 5 business days.
Simply click on the “MY ACCOUNT” button at the top of the website.
You’ll be able to create a personalised account and also login to your current account.
If the product hasn’t been shipped – then we can happily change the delivery address.
Please email us at onlineorders@ronnefeldtworldoftea.com
Alternatively you can call us Mon – Fri on +447480231087 between the hours of 9.30am – 5pm GMT time.
Once your order has been processed and packed – you will receive an email with the shipping details including the tracking details of your order.
No. We have no access to your credit cards. They will go directly to either PayPal or Square depending on your payment preference.
Sales tax is included in the price of all items.
We ship to the UK.
For orders from Ireland and the USA please visit https://ronnefeldtworldoftea.com/
If you are outside these countries please email us at onlineorders@ronnefeldtworldoftea.co.uk for further information.
Your order will be delivered in one package.
If an item suddenly becomes unavailable – we will refund you the cost of that item.
If you need to swap an item
Returns and Exchanges
Refunds on items eligible for returns are accepted within 30 days of receipt. Items must be returned unopened/unused, in their original packaging. Any items that are damaged when we receive them are not eligible for a refund. If a returned item is open or used, any refund shall be at RONNEFELDT WORLD OF TEA discretion according to RONNEFELDT WORLD OF TEA terms for the refund.
Please email us at onlineorders@ronnefeldtworldoftea.com
Alternatively you can call us Mon – Fri on +447480231087 between the hours of 9.30am – 5pm GMT time.
Please email us at onlineorders@ronnefeldtworldoftea.com
Alternatively you can call us Mon – Fri on +447480231087 between the hours of 9.30am – 5pm GMT time.
We will then organise a replacement item.
Please email us at onlineorders@ronnefeldtworldoftea.com
Alternatively you can call us Mon – Fri on +447480231087 between the hours of 9.30am – 5pm GMT time.
For any customer support please get in touch with our professional service team.
Please email us at onlineorders@ronnefeldtworldoftea.com
Alternatively you can call us Mon – Fri on +447480231087 between the hours of 9.30am – 5pm GMT time.
If you’ve entered an incorrect shipping address please email us at onlineorders@ronnefeldtworldoftea.com
Alternatively you can call us Mon – Fri on +447480231087 between the hours of 9.30am – 5pm GMT time.
If you wish to change or cancel an order please get in touch with our professional service team.
If you’ve entered an incorrect shipping address please email us at onlineorders@ronnefeldtworldoftea.com
Alternatively you can call us Mon – Fri on +447480231087 between the hours of 9.30am – 5pm GMT time.
Please get in touch for any out of stock products and we can give you an estimated timeline.
Please email us at onlineorders@ronnefeldtworldoftea.com
Alternatively you can call us Mon – Fri on +447480231087 between the hours of 9.30am – 5pm GMT time.